#customer-services

Have you ever chatted with a robot? If so, chances are you were interacting with conversational AI. This exciting technology is becoming more prevalent in our daily lives, as businesses and organizations use it to improve customer engagement, streamline operations, and provide better service. This article will delve into the history of Conversational AI, from

Sales and marketing are the backbone of any successful business. As technology advances, so do the tools available to improve the efficiency and productivity of these functions. Chatbots and Virtual Assistants (VAs) have become increasingly popular in recent years, offering a range of benefits to sales and marketing teams.  In this article, we will explore

This article explores the potential benefits and challenges of implementing Robotic Process Automation (RPA) in customer service (CS), focusing on improving the overall customer experience. It will cover the definition and advantages of RPA, steps for implementation, best practices, challenges, real-world implementations, and future prospects. The goal is to provide insights for businesses considering RPA